Job Description
Job description
Officer
Position Title: Officer – Operations
Job Description
JD – VFS Global – Operations – Officer
100% Travel
Organization
VFS Global Services Pvt. Ltd.
Designation Officer
Role Officer – Operations
Function/Department
Operations
Level
P5
Sub-Unit
Operations
Reporting to (position)
Deputy Manager – Operations
Geographical location of the role
Varies depending on given region
It's a travelling position
Approved by (HOD)
Head – Operations
Final Approval
Head – Human Resources
Purpose of the role
To facilitate the VISA application process & handle front office & back office operations conducted at the respective Visa Application Centres (VACs)
Profile – Roles and Responsibilities
Areas of Responsibility & brief description
Responsibility Level
1. Document scrutiny and collection of applications for visa processing
2. Handle customer/applicant queries personally or via email, telephone.
3. Handle cash and bank related transactions if assigned and ensure 100% accuracy
4. Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
5. Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
6. Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
7. Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
8. Encourage applicants to provide feedback on services provided and their overall experience at the application centre.
9. Ensure that the entire process is completed within the mandated Turn Around Time
10. Assist Deputy Manager/Operations Manager in execution of WB Project
11. Ensure judicious use of natural resources
12. Adhere to the environment health and safety policy/objectives and guidelines of the organization
Indicative KRA’s/Budgetary and Revenue Responsibilities
1. Productivity - Targets met as prescribed in Team Objective Tracker.
2. Customer satisfaction (Applicants) - Complaints - Targets met as prescribed in Team Objective Tracker.
3. Timely & Accurate Data entry - Targets met as prescribed in Team Objective Tracker.
4. Late reporting /unauthorized absenteeism
5. Adherence to TAT - Targets met as prescribed in Team Objective Tracker.
6. Completion of WB Projects Completion
7. Attending training programmes. Ensure all trainings scheduled by HR are attended
8. Training: Internal Process Certifications (OCL’s) – Scores well on all OCL’s completed for self
9. Error Monitoring – To reduce the number of errors on a daily basis, maintains Error Log, as applicable.
10. Updates Productivity & VAS Conversion Grid – to track performance on a daily basis.
11. VOC - Targets met as prescribed in Team Objective Tracker.
Ensures adequate Surveys are completed ( minimum 5% of application counts) & Target VOC Target achieved, as per Team Objective Tracker
Key Interactions within and outside of VFS Global
External
Internal
1. Travel Agents / Applicants
1. Operations Managers
2. Vendors
2. IT Department
3. Logistics Company
3. HR Department
4. Auditors
4. Internal VFS Global employees/support functions
Qualification & Experience (Education, Experience, specific knowledge, skills, understanding, attitude)
Education: Minimum: Pursuing Graduation ( Minimum 12 years of Formal Education)
Additional: Graduate or global equivalent
Experience: 0 – 12 months of experience preferably in Travel and Tourism or Service industry
Knowledge & Key Skills:
· Basic Knowledge of Computer skills
· Proficiency in MS office & good typing speed
· Adaptability and presence of mind to handle customer queries and complaints\
· Knowledge of local language
· Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
Competencies/Personal Attributes
Behavioural Competencies
Functional Competencies
1. Entrepreneurship
1. Operation Management
2. Quality & Service Orientation
2. Project Management
3. Teamwork & Collaboration
3. B2C Sales
4. Diversity Sensitivity
4. Client (mission) Management
5. Personal & Professional Development
6. Delivering Results
7. Communication
8. Networking
9. Leadership
Please refer to the competency dictionary on VFS Champions Portal to know about the applicable proficiency scale against each of the above competencies
Additional Requirements
Fluency in Local Language – Ability to read write and speak fluent English, knowledge of an additional international language would be very helpful
Education: Minimum: Pursuing Graduation (Minimum 12 years of Formal Education)Additional: Graduate or global equivalent
Job Types: Fixed -Term Contract
Benefits:
Supplemental pay types:
Work Location: One location
Job Types: Full-time, Contract
Pay: From $22.00 per hour
Benefits:
Schedule:
Work Location: In person
Company Description
We work directly with consulates and embassies. They outsource us to help facilitate their visa application process.
Essentially, the client government (i.e. the consulate of the country you’re assigned to) gives us a checklist of documents they need from our clients (travelers).
We work directly with consulates and embassies. They outsource us to help facilitate their visa application process.\r\nEssentially, the client government (i.e. the consulate of the country you’re assigned to) gives us a checklist of documents they need from our clients (travelers).
...in the presence of both PD-1 and VEGF. Summit has begun its clinical development of ivonescimab in non-small cell lung cancer (... ...Summit is seeking an experienced, detail-oriented Clinical Data Manager with a strong background in oncology clinical trials. This role...
...of your workday. This means that you will also have to abide by food safety procedures and regulations. Responsibilities of a Dishwasher... ...chip pancakes during our Kentucky Proud brunch service on Sundays. Windy Corner is all about good food and a good time....
Registered Dietitian/Nutritionist - WIC Bethel, Alaska We are working together to achieve excellent health. Come join us! The Yukon-Kuskokwim Health Corporation is a Tribal health care organization, serving nearly 30,000 people living across rural, southwest Alaska...
...POSITION SUMMARY : It is the responsibility of a Boston Medical Center (BMC) Police Officer to enforce the policies of the hospital and the laws of the Commonwealth of Massachusetts. The police officer will conduct foot, bicycle and vehicle patrols of all BMC properties...
...explore open opportunities. Join our team as a Special Education Aide and contribute your skills to help students with diverse... ...term, or permanent roles, Zen Educate offers diverse positions for teachers, TAs, and support staff in numerous US schools. Ref: MSP-central...